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Virtual Commercial Lines School

Can't travel to one our Commercial Lines New Producer Schools? No problem. Hartford School of Insurance’s Virtual Commercial Lines School has been designed for new insurance professionals who want to learn the basics of commercial lines coverage while gaining fundamental skills and tools that will boost confidence and help achieve career goals. 

This live, instructor-led program contains the same comprehensive content and curriculum as our classroom programs but are delivered through an online/virtual, synchronized format via the Internet and telephone. It combines industry and coverage knowledge with an integrated, hands-on approach to assessing insurance needs and providing effective solutions to commercial clients. Upon completion of the program, students will earn their CLCS (Commercial Lines Coverage Specialist) designation. 

This two-week, engaging and interactive virtual program is limited to a maximum of 18 students, which allows instructors to provide meaningful training through hands-on facilitation and responsive feedback.

Who is this program for?

  • New Insurance professionals
  • Insurance professionals looking to learn the basics of commercial lines coverage


Program Structure

Self-study reading and activities 2-week, live, instructor-led virtual training Skill-building webinars and resources

This program is offered in the following format: 


Full virtual delivery details below


Click on Expand All to See Full Descriptions

Program Learning Objectives

Upon completion of the program, the student will have been taught to:

  • Employ a consultative approach to recognize a client’s exposures to loss
  • Analyze contracts, identify key exclusions and recognize coverage gaps
  • Negotiate policy terms and conditions with carriers
  • Recommend insurance solutions customized to a client’s exposures
  • Further differentiate themselves from competitors through acquisition of the Commercial Lines Coverage Specialist (CLCS) professional designation

Coverage topics include:

  • Automobile Coverage
  • Workers' Compensation Coverage
  • General Liability Coverage
  • Property, including Inland Marine and Crime Coverages
  • Business Income Coverage
Virtual Delivery Details

Hartford School of Insurance Virtual training programs are live, instructor-led courses that are delivered through an online/virtual format via the Internet and telephone. These courses provide comprehensive and interactive instruction while encouraging participation and engagement.

Please note: this virtual program is currently not filed for CE credits in any state.

This comprehensive program is divided into three important, interrelated phases:

  1. Phase I (In Agency): Phase I provides students with a solid foundation in insurance concepts, forms and coverages through a structured 4-week in-agency self-study phase consisting of reading and activity assignments. Activity assignments are designed to onboard Commercial Lines-focused agency staff, help them understand their local marketplace and gain foundational sales and service skills.

    *Activity assignments will be received via email upon program registration. Reading assignments will be received via mail approximately 4 weeks prior to course. 

    Activity assignments include the following topics:  
    • Getting to know your Carriers 
    • Getting to know your Agency 
    • Starting to Network (including creating a LinkedIn profile)
    • Co-travel with experienced Producers on sales calls (including pre-call planning)
    • Phase II pre-test exams

    Reading assignments consist of The National Underwriter Coverage Specialist materials and include the following topics:

    • Insurance Principles
    • Business owner Policy Explained
    • The Business Auto Policy Explained
    • Workers' Compensation Explained, and more

  2. Phase II (Instructor-Led Virtual/Online): Phase II is a comprehensive, 2-week in-depth program delivered through an online/virtual, synchronized format via the internet and telephone. The program incorporates activities, application sharing and an online chat feature to connect with the instructor and other students. Students practice the skills of positioning coverage requests to underwriters, negotiating proposal terms/conditions and ultimately sell to the insured with confidence. Assessments validate the participant’s comprehension of material. At the end of the program, students will also have the ability to test to earn the nationally-recognized Commercial Lines Coverage Specialist (CLCS) Designation.

    The two-week virtual session runs full days Monday through Friday and is conducted remotely via the Internet and telephone.
    Participation in the two-week virtual phase is a full day commitment Monday thru Friday and require students to give 100% of their daily focus and time for the duration of the program. The students are given mandatory assignments to work on and complete before, in between and after daily virtual sessions. 

    Daily Morning Session: 11:00am - 1:00pm Eastern Time; 10:00 - 12:00pm Central Time; 9:00 - 11:00am Mountain Time; 8:00 - 10:00am Pacific Time

    Daily Afternoon Session: 2:30 - 4:30pm Eastern Time; 1:30 - 3:30pm Central Time; 12:30 - 2:30pm Mountain Time; 11:30am - 1:30pm Pacific Time  

    Students must attend both daily sessions
  3. Phase III (In Agency): The final informal phase of the program helps broaden the producer or CSR's foundational skills. Graduates are given access to an online library of coverage, sales, service and skill building exercises to complete and study at their own pace. Using on-demand videos and resources, students can choose the topics they would like to explore further. Students and Managers can utilize these training sessions and tools to create a tailored, customized plan that meets their personal development needs.

Miscellaneous Information:

  • Links to access the online sessions will be sent to each student approximately one week before the start of class.
  • Virtual programs are not filed for CE credits.
  • Self-study pre-work and class materials will be mailed to the student four weeks before the start of the program. Please note: pre-work can not be sent unless your tuition is paid in full.
  • Students who complete self-study and pass the program exam will receive the Commercial Lines Coverage Specialist (CLCS) designation.
  • Sessions are hosted by Adobe Connect. To test your system requirements and compatibility prior to your session, use the System Check Tool

For additional questions or guidance about this program, please contact one of our Sales Consultants at 800-772-0208


Tuition: $3,995 and includes all training materials. Travel, lodging and meals are not included.

Your pre-work course material will be mailed to you 30 days prior to the start of Phase II.  

Please note: registrations received less than 2 weeks from the start of class, or those looking to expedite the shipping of materials, will be charged a $25 rush shipping fee. Tuition must be paid in full prior to receiving pre-work material. 

Tuition can be paid using Master Card, Visa, American Express, check or VIP spending account (if available).

If your primary work location is in Connecticut, Hawaii, New Mexico, South Dakota or West Virginia you are required to pay state tax on non-continuing education courses.

Cancellation Policy
  • Cancellations received more than 30 days prior to start of the program will receive a full refund.
  • No refunds will be issued for cancellations received less than 30 days prior to the start of the program. Students will be given one opportunity to transfer to another session, preferably within the same calendar year.
  • Refunds are not available for transferred programs.
CLCS Designation

Commercial Lines Coverage Specialist (CLCS) Designation

Hartford School of Insurance is proud to announce the National Underwriter Company CLCS Designation. Created with the learning needs of insurance producers, agents, managers, CSRs and corporate staff in mind, Hartford School of Insurance’s Commercial Lines Schools combined with the CLCS designation curriculum are complete professional learning programs available for industry professionals seeking to master the subject of commercial lines coverage.

Students earning the CLCS designation have demonstrated extensive knowledge in a critical functional area of property and casualty insurance practice insurance policy coverage and will have applied that knowledge in real-life case study exercises.

How do students earn this designation through Hartford School of Insurance?

The CLCS designation is a two-phased program. Students who attend the Commercial Lines Producer School, Commercial Lines CSR/Account Manager School or Virtual Commercial Lines School where the National Underwriter material was utilized within self-study (phase I) are eligible for the CLCS designation. The designation is awarded to students who subsequently complete the class (phase II) components of the Program with a grade of 70% or better on each exam. Students who do not meet the requirements may pursue the designation directly through The National Underwriter Company.


Benefits of earning the CLCS Commercial Lines Coverage Specialist Designation:

  • Hold the industry’s only coverage-specific designation, having demonstrated advanced coverage expertise and career professionalism.
  • Industry and peer recognition for advanced knowledge in coverage areas.

Click Here to download the CLCS Designation Flyer


Program Reviews

About our Customer Reviews

The Hartford publishes reviews so you can read about actual experiences our customers have shared. The reviews on this site are individual descriptions of costs, savings amounts, and customer experiences with our products and services that will vary based on their unique circumstances. Please note that each review is presented in its original form after having been reviewed by The Hartford and reviews are not representative of all customers.

Guidelines for reviews

The Hartford publishes reviews in order that site visitors may learn from actual experiences our customers have shared.

The Hartford applies several guidelines in the consideration of customer reviews for publication on our web site.

In general, reviews are published if they are relevant to the experience and not defamatory.

While the application of publishing guidelines is a subjective process, the following are frequent reasons which may prevent posting of a review:

  • Derogatory, abusive, threatening or offensive language and statements will disqualify a review from being published.
  • In order to protect our customers' privacy, and that of our employees and business partners, reviews containing personally identifiable information will not be published.
  • We do not publish reviews citing exact premium and settlement amounts.
  • We do not publish reviews that include a description of illegal activity or reference pending or current litigation.
  • We do not edit, correct, or modify ratings or reviews, regardless of content or tone.

Program Reviews


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